Privacy Policy
Last updated: June 2026
1. Introduction
VapeShopAus ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vapeshopaus.com.au (the "Site"). Please read this privacy policy carefully. By using the Site, you consent to the data practices described in this statement.
2. Information We Collect
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address (anonymised)
- Pages visited and time spent on pages
- Referring website address
- Geographic location (country/city level)
Information You Provide
We may collect information you voluntarily provide when you contact us through Facebook Messenger or other communication channels, such as your name and message content.
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain our website
- Improve user experience and website performance
- Respond to your inquiries and provide customer support
- Analyse website usage trends and patterns
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site. Cookies are small data files placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyse data, including:
- Google Analytics — for website analytics
- Facebook Messenger — for customer communication
- Cloudflare — for website hosting and security
These third-party service providers have their own privacy policies addressing how they use your information.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Make a complaint about our handling of your information
To exercise these rights, please contact us via Facebook Messenger or email.
8. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions about this Privacy Policy, please contact us via Facebook Messenger at m.me/vapeshopaus.